From apartment blocks to more occasionally small residential developments Maintenance Collection is an ever-important part of Residential Lettings and Estate Management, at Phily Estates we have systems and processes in place to help with the running of the collection service and in some cases we help with the management of communal areas and delivery improvements based on the charges that are made to resident groups or property owners. Maintenance Collection can be a relatively sensitive matter, especially when charges are increasing - maybe due to a new Lift needing to be installed, transparency and communication matter as much as a collaborative culture when dealing with this matter.